Refund Policy
Last updated: April 18, 2026
This Refund Policy explains how refunds work for subscriptions billed through Paddle.
1. Billing Provider (Paddle)
Payments for Geompact are processed by Paddle.com Market Limited (or an affiliated Paddle entity), which acts as our Merchant of Record. Your checkout, invoice, tax calculation, and payment descriptors are handled through Paddle.
2. First Purchase Refund Window
If this is your first paid Geompact subscription purchase, you may request a refund within 14 calendar days of the initial charge. Requests after that window are generally not refundable unless required by applicable law.
3. Renewals, Upgrades, and Downgrades
Subscription renewals are billed in advance and are generally non-refundable once charged. Plan downgrades take effect at the next renewal date, and we do not provide partial or pro-rata refunds for unused time in the current billing cycle unless required by law.
4. Duplicate or Unauthorized Charges
If you believe you were charged in error (for example, duplicate billing or unauthorized use), contact us immediately at hey@geompact.com. We will investigate with Paddle and issue a refund when appropriate.
5. Enterprise Contracts
Refund terms for Enterprise customers are defined by their signed order form or master services agreement.
6. Chargebacks
Please contact us before opening a chargeback with your bank. Filing a chargeback without first contacting support may lead to temporary account suspension while the dispute is reviewed.
7. How to Request a Refund
Email hey@geompact.com with subject 'Refund Request' from your account email, and include your Paddle receipt/invoice number if available. Approved refunds are issued to the original payment method via Paddle. Processing and bank settlement times can vary by payment method and region.
8. Statutory Consumer Rights
Nothing in this policy limits mandatory rights available under applicable consumer law. Where local law grants additional refund or withdrawal rights, those rights apply.
9. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will not apply retroactively. Continued use of the Service after the effective date constitutes acceptance.